Shipping
When can I expect to receive my order?
In Stock: Once order confirmation has been completed, shipping preparations will begin, within the following 2 days, and your order will be shipped on the third business day.
Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.
No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.You can expect to receive your product within 7 to 10 business days when shipped from our warehouse in US.
※ Please Note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.
How do I view my tracking information?
You will receive a tracking number via email, which will enable you to track the package through the carrier's website. Typically, we ship via UPS or FedEx.
For more details please click here
Where does LEOOUT E-scooters ship from?
With a few exceptions based on local regulations, we ship worldwide via US/ CN warehouses. Unfortunately, we do not ship to Alaska at this time.
What's In the Box?
Leoout e-scooter *1
Charger *1
Multifunctional combination tool *1
Return & Refund
Can I cancel or change an order once I've placed it?
We understand that things change and sometimes you click the "checkout" button a little too early. Unfortunately, once an order is placed, we usually cannot change the contents of the order.
How do I return or exchange a purchase?
We accept returns and exchanges on items purchased from leoout.com for (30) thirty days from the date of purchase. Return shipping is not covered or reimbursed. If you received an order that was incomplete, incorrect or damaged dur... (For details, please check Refund Policy)